Refund policy

Return Policy

Updated at 2026-04-03

Thank you for your purchasing from The Wright Bikes. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may be eligible for a full refund or exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked at a maximum of fourteen (15) days after confirmed delivery.  All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please go to our Return Portal to provide proof of purchase(defect photographs, receipts, etc.) in order to start the refund process.  Place the item securely in its original packaging and include your proof of purchase.

 

After providing proof of purchase and eligibility for a return, we will send a return address via email to which you will return the package.

 

Please note, you will be responsible for all return shipping charges unless the product has been confirmed to be defective. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please provide all relevant information at the Return Portal to arrange a refund or exchange within the 15 day return window.

All items are ineligible for refunds after the 15-day return window.

 

PLEASE NOTE

 

Sale items are FINAL SALE and cannot be returned.

 

All items must be sealed, in like new condition, and in original packaging in order to be accepted for a refund.

 

Product defects must be confirmed by either photograph or a professional bicycle mechanic.

 

If the product has been damaged, excluding product defects, the customer is responsible for shipping costs which will be subtracted from the total refund amount.

 

Returns must be pre-authorized by submitting a claim within the Return Portal with all appropriate information included.

 

This return policy is only valid in the United States.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us:

 

- Via Email: info@thewrightbikes.com

 

© 2026 The Wright Bikes LLC